In-Call Image Sharing: Visual Communication in Real-Time
Receive images from customers via SMS during live phone calls for enhanced communication and faster problem resolution.
Try Image Sharing Free
Why This Matters
Customers can send photos during calls — Perfect for repair issues, product questions, and visual verification needs.
AI analyzes images in real-time — The receptionist can view and understand photos instantly to provide better assistance.
Perfect for service industries — Ideal for plumbers, contractors, auto repair, and any business requiring visual verification.
Works via SMS — Customers can send images through their preferred messaging platform.
The Visual Communication Gap
A customer calls about a leaking pipe. They're trying to describe where the leak is, what it looks like, how bad it is. You're asking follow-up questions, trying to visualize the situation. The conversation goes in circles.
With traditional phone systems, there's no easy way to share visual information during a live call. The customer has to hang up, take photos, and send them separately—breaking the flow of the conversation and creating frustration. In-Call Image Sharing solves this problem.
Now, visual information flows seamlessly during the conversation—making communication faster, clearer, and more effective.
How It Works
Seamless image receiving during live calls
Customer Calls Your Business
A customer calls your AI receptionist number with a question or issue that requires visual information.
Customer Sends Images
During the call, customers can send images via SMS. The AI receptionist can request photos to better understand their situation or needs.
Continue the Conversation
Images are received and discussed in real-time, keeping the conversation flowing without interruption or callbacks.
Image Sharing vs. The Competition
The only AI phone service with real-time MMS image understanding
| Feature | AI Receptionist | Synthflow | Smith.ai | My AI Front Desk | Dialzara |
|---|---|---|---|---|---|
| MMS image receiving during calls | |||||
| AI image analysis in real-time | |||||
| Image understanding during live conversation | |||||
| Works across all plan tiers | N/A | N/A | N/A | N/A | |
| Entry Price | $14/mo | $375/mo | $95/mo | $99/mo | $29/mo |
Data verified January 2026. Based on ChatGPT 5.2 Deep Research analysis.
Real-World Scenarios
Plumbing Service
A homeowner calls about a leaking pipe. The AI receptionist asks them to text a photo of the leak. Upon receiving the image, it analyzes the severity, provides initial assessment, and schedules the appropriate service level—all during the same call.
Property Management
A tenant calls reporting maintenance issues. The AI receptionist asks them to send photos of the problem. It reviews the images, categorizes the urgency, and creates a detailed report for the maintenance team.
E-commerce Returns
A customer calls about a defective product. The AI receptionist requests photos of the damage during the call. After reviewing the images, it thanks the customer and promises to pass on the information to the business owner.
Auto Repair Estimate
A car owner calls about vehicle damage. They text photos of the dents and scratches during the call. The AI can provide a rough estimate range and schedule an in-person inspection—all in one conversation.
Frequently Asked Questions
How do customers send images during a call?
During a phone call with your AI receptionist, customers can send images via SMS to your business number. The AI will notify them how to send photos if needed for their inquiry.
What file formats are supported?
Standard image formats like JPG, PNG, and HEIC are supported. The system handles images sent via SMS messaging.
Can the AI receptionist send images to customers?
Currently, the AI receptionist can receive and analyze images from customers during calls and SMS exchanges. The ability to send images to customers is coming soon.
Is this available on all plans?
Yes! In-Call Image Sharing is included with all plans. MMS usage is subject to your plan's MMS quota limits. Check our pricing page for full plan details and quota information.
Learn more: View Pricing