Bilingual AI Receptionist: English and Spanish Phone Answering
Callers who speak Spanish get answered in Spanish, with no menu to press and no extra fee. The AI switches language mid-call on every plan from $14 a month.
Your Callers Speak Spanish. Your Voicemail Doesn't.
More than 40 million people in the US speak Spanish at home. A caller who reaches an English-only voicemail, or a receptionist who can't follow them, may hang up and call a business that answers in their language.
Hiring a bilingual receptionist costs a full salary. A "press 2 for Spanish" menu only routes the call to the same voicemail. Your AI Receptionist answers the call in Spanish and handles it the same way it handles English calls: it answers questions, books appointments and takes messages.
How It Works
How the AI decides which language to speak
It Answers in Your Language
Every call starts in the language you chose for your business at setup, English or Spanish, using your greeting.
The Caller Speaks Spanish
When the caller says a full sentence in Spanish or asks for Spanish, the AI switches its voice and its speech recognition to Spanish.
The Call Continues in Spanish
The rest of the call stays in Spanish: answers, booking and messages. The next caller starts in your business's language again.
Everything Else Stays the Same in Spanish
A Spanish call gets the same features as an English one. The AI answers from your knowledge base, books into your Google Calendar, screens spam, and asks you before it transfers a caller to your phone. Text messages in Spanish get a reply in Spanish.
If you run your business in Spanish yourself, read our site in Spanish.
Real-World Scenarios
Contractor in Texas
A roofer gets storm-damage calls in English and Spanish. Both groups get their estimate booked without anyone on the crew stopping work to translate.
Family Restaurant
Catering questions come in from English- and Spanish-speaking customers. The AI answers both from the same menu and catering details in the knowledge base.
Cleaning Service
A homeowner calls in Spanish to book a deep clean. The AI books the visit into the owner's Google Calendar during the call.
Text Follow-Up
A caller texts in Spanish to ask about Saturday hours. The reply comes back in Spanish.
Frequently Asked Questions
Does Spanish cost extra?
No. English, Spanish and 55+ other languages are included on every plan, starting with Essential at $14 a month, and in the 7-day free trial with no credit card.
Learn more: Pricing
How does it know when to speak Spanish?
It starts in your business's language. When a caller speaks a full sentence in Spanish, or asks for Spanish, it switches and carries on in Spanish for the rest of the call. It does not switch because of an accent, a Spanish name or a single word, so English callers are not surprised by a language change.
Does it sound like a native Spanish speaker?
When it switches, the voice and the speech recognition both change to Spanish. Several voices have a native Spanish accent; you can listen to every voice in other languages in your dashboard before you choose one.
Can my business run in Spanish by default?
Yes. You set your business's language during setup. If most of your callers speak Spanish, the AI greets in Spanish and switches to English for callers who speak English.
Does it reply to text messages in Spanish too?
Yes. When a customer texts your AI Receptionist number in Spanish, the reply is in Spanish.
Which other languages does it speak?
More than 55, including French and Canadian French. The same switching rule applies to all of them, so an English and French business works the same way as an English and Spanish one.
Can I hear it before signing up?
Yes. Call our demo line at 1-505-600-6295 and start speaking Spanish.
Learn more: Demo
Answer Every Caller in Their Language
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